» Once your claim has been filed, the insurance company will assign a surveyor.
» He or she is charged with investigating your claim and then making a recommendation to the insurance company.
» The recommendation can be to accept the claim and pay the full amount requested, accept part of the claim and make partial payment, or refuse the claim and make no payment.
» The insurance company will then make a decision regarding your claim and notify you of its final decision. The amount of compensation offered can vary according to the surveyor’s analysis.